Policies

We’re dedicated to providing the highest level of care and support for young people

Standard Operating Procedure (SOP)

The Standard Operating Procedure (SOP) policy at West Valley Home ensures all tasks and processes are performed consistently and efficiently. It provides clear guidelines for team members, promotes safety and quality, and helps maintain compliance with industry standards.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) policy at West Valley Home ensures the protection and privacy of personal data collected from clients. It outlines how data is stored, processed, and shared, ensuring full compliance with GDPR standards to safeguard customer information and build trust.

Safeguarding

The Safeguarding Policy at West Valley Home ensures the protection and well-being of all individuals, especially vulnerable groups, associated with our services. It outlines procedures to prevent harm, respond to concerns, and maintain a safe and respectful environment for everyone.

Complaints

The Complaints Policy at West Valley Home provides a clear and transparent process for clients to voice concerns or dissatisfaction with our services. It ensures all complaints are addressed promptly and fairly, with a focus on resolving issues and continuously improving our service quality.

West Valley Home provides tailored care and support for children aged 8-18 who are unable to live with their parents, helping them feel safe, valued, and empowered to thrive.

Policies

We’re dedicated to providing the highest level of care and support for young people

Our Policies

Standard Operating Procedure (SOP)

General Data Protection Regulation (GDPR)

Safeguarding

Complaints

Services

Resources

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